تاریخ بروزرسانی : Aug 21 2022

13031465000 1. Providing bill billing services to subscribers

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13031465100 1. Settlement of subscribers' accounts service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031465101 2. Debt settlement of subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031465102 3. Tariff change or ampere branching tariff option service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031465103 4. Issuance of duplicate invoices for subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031465104 5. Request to review the subscriber's account service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
 13031465105 6. Viewing records of expenses and bills of subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031465106 7. Viewing payment records of subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031465107 8. Viewing the electricity bill of organizations and offices service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031465108 9. Self-declaration of electricity consumption by subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13031466000 2. Providing services related to the branching of subscribers

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13031466100 1. Cancellation request before the branching of subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466101 2. Request to change the internal location of the subscriber's branch metering equipment service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
 13031466102 3. Request to reinstall the subscriber branch service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
 13031466103 4. Request for temporary collection of branching subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466104 5. Request for permanent collection of subscriber branch service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466105 6. Request to modify subscriber information service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466106 7. Request to modify the name of subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466107 8. Request to change the name of subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466108 9. Request to test the meter of subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466109 10. Request for modification of subscriber branching service service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466110 11. Request to temporarily stop branching of subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466111 12. Request to reconnect the branch of the subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466112 13. Request to replace the subscriber's meter service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466113 14. Request for division of subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031466114 15. Modification of mobile number information service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13031467000 3. Dealing with requests for branching and changing amperage of subscribers

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13031467100 1. Request to increase the amperage of the subscribers branch service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031467101 2. Request to reduce the amperage of the subscribers branch service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031467102 3. Ampere branch request service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031467103 4. Request for separation or merger of subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13031977000 4. Providing public services

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13031977100 1. Registration of damage to the power grid service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031977101 2. Registration of electricity theft service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031977102 3. Registering damage caused to people from electricity distribution networks service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031977103 4. Request to remove electricity privacy service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13031978000 5. Securing electrical installations

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13031978100 1. Request to remove the risk from dangerous electrical installations service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13011978101 2. Application for work permit of electrical safety contractors service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031978102 3. View the records of electrical safety contractors service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13031979000 6. Providing energy services for distributed electricity production

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13031979100 1. Request to build a small scale generator service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031979101 2. Get a small scale generator bill service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031979102 3. Request for a small-scale generator delivered energy report service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031979103 4. Request to install a solar generator service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031979104 5. Receive the bill of the solar generator service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031979105 6. Requesting a solar generator delivered energy report service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13031980000 7. Providing services to fix blackouts and technical problems of electricity

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13031980100 1. Power outage request service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031980101 2. View the scheduled power outages service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031980102 3. Receive reports of power outages service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031980103 4. Request to fix blackouts of electricity subscribers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031980104 5. Request to solve the voltage problem of the power grid service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031980105 6. Request to remove the shutdown of roads service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031980106 7. Inquiring about the existing electricity network by government organizations and departments service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031980107 8. Viewing the schedule of visits to the telecommunication systems of the electricity distribution network service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031980108 9. Request to visit and repair telecommunication systems of electricity distribution network service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13031981000 8. Provide statistical reports

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13031981100 1. View statistical reports of electricity service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031981101 2. Request for electricity statistical information service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031981102 3. Request for energy and load estimation report service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13031982000 9. Providing information on the projects of the electricity distribution company

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13031982100 1. Request to view the periodic calibration schedule of electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031982101 2. Request to view the notified projects of electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031982102 3. Request to view the project monitoring report of electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13081983000 10. Providing the supporting facilities of the electricity distribution company to related research, articles and books

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13081983100 1. Registering the research needs of the electricity industry in the field of electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031983101 2. View the list of research priorities of electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13081983102 3. Supporting the implementation of research projects of electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13081983103 4. Registration of articles in conferences in the field of electricity service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031983104 5. Viewing the priorities of academic theses of electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13081983105 6. Requesting university thesis support facilities from electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13081983106 7. Request for support facilities for translation and authoring of books in the field of electricity service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13081983107 8. Requesting library services from electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13081983108 9. Request for research consultation time from electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

18051984000 11. Conducting training related to electricity distribution and transmission

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
18051984100 1. Providing training courses related to electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
18051984101 2. Registration of educational information of electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
18051984102 3. Receive the educational certificate of those trained in the field of electricity service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13011985000 12. Request for electrical contracting services

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13011985100 1. Registration of qualified electrical contracting companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13011985101 2. Registration of personnel information of contracting projects of electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031985102 3. Registration of electrical contractors' car information service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13011985103 4. Employment request for electrical contracting service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13011985104 5. Request for approval of electrical contractors' qualifications service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031985105 6. Request to issue a traffic card for electrical contractors service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13031986000 13. Handling and responding to requests and complaints of clients

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13031986100 1. Registration of correspondence from customers in the field of electricity service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031986101 2. Registration of public complaints in the field of electricity distribution service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

13031987000 14. Optimizing electricity consumption

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
13011987100 1. View the list of authorized suppliers of goods related to the electricity industry service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13011987101 2. Registering the serial number of the goods by the authorized suppliers of the electricity sector service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13011987102 3. Request to register the state of use of goods by electrical contractors service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13011987103 4. Inquiring about the serial number of goods from electricity distribution companies service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031987104 5. Viewing instructions and plans for the construction of electrical panels service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
13031987105 6. Registration of public reports in the field of electricity distribution service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically

00000000000 15. Other services

Service ID Subservice title Service certificate Service platform Survey and documents
User manual Service certificate FAQ IVR SMS system Link to the service page Mobile App Link to the service page in the National System of Special People Services Counter offices The contact number of the unit and the name of the service representative Service Level Agreement Statement Survey Presentation method
00000000000 1. Request to communicate with the CEO, deputies and managers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
00000000000 2. Request to send questions and receive answers service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
00000000000 3. Complaint registration and follow-up service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
00000000000 4. Request to send suggestions and criticisms service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
00000000000 5. List of approved contractors service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
00000000000 6. Survey of clients (honoring the client) service information service certificate faq ivr sms reference to the electronic services page mobile application government service management system service location the main responsible for providing services service level agreement statement survey Electronically
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